Refund & Cancellation Policy

1. What you pay for

Premium is a one-time payment (currently ₹299, including any taxes shown at checkout) for one invitation. It adds a short custom link, removes the “Made with Nimantran” footer, allows unlimited family cards and lets you download the guest list. It is not a subscription and nothing renews. See Pricing for details.

Payments are processed by Razorpay. Nimantran never sees or stores your card, UPI PIN or bank login.

2. 7-day full refund

You can ask for a full refund for any reason within 7 days of the payment. No questions beyond what we need to find the payment.

After 7 days we don’t normally give refunds, because by then the invite has usually been shared with guests. If something on our side stopped Premium working, write to us anyway and we will make it right.

3. How to ask

Email support@getnimantran.com or use the contact form from the email address on your account. Include the couple’s names on the invite, and the payment ID from Razorpay’s receipt email if you have it.

4. When the money arrives

We start the refund within 2 working days of your request. It goes back to the same UPI account, card or bank you paid with. Banks usually show it within 5–7 working days after that (UPI refunds are often faster).

5. What happens to your invite

Your invite, guest replies and family cards stay exactly as they are. The Premium extras switch off: the footer returns, new family cards beyond the free limit and the guest list download need Premium again. Your short link keeps opening the invite, so guests who already have it are not stranded, but the editor goes back to sharing the standard link.

6. Cancellations

There is nothing to cancel: Premium is a one-time payment, not a plan. You can delete your invite or account at any time from the dashboard. If you do that within 7 days of paying, ask us for the refund before deleting so we can find the payment easily.

7. Failed or double payments

If money left your account but the invite didn’t become Premium, it usually updates by itself within a few minutes. If it hasn’t after an hour, write to us. If you were charged twice for the same invite, we refund the extra payment in full, at any time.

8. Shagun is not covered

Shagun that guests send by UPI goes directly to the couple’s UPI ID. Nimantran never receives it, so we cannot refund or reverse it. See section 6 of our Terms of Service.

9. Contact

Amit Kumar Sharma, Delhi, India. Email: support@getnimantran.com.